Stripe Chargeback Received Meaning

Stripe chargeback received means Stripe has notified you that a customer’s bank has reversed a payment and opened a formal chargeback case.

In simple terms, the customer has disputed the charge through their bank.

What Stripe Does Immediately

• The disputed amount is removed or temporarily held from your balance

• A chargeback fee is applied

• The case is marked open in your Stripe dashboard

• You are given a deadline to submit evidence

Your account remains active, but the funds are locked.

Why Customers File Chargebacks

• They do not recognize the charge

• The product or service was not delivered

• The item was not as described

• A refund was not issued on time

• They contacted the bank instead of the business

Most chargebacks start as unresolved customer complaints.

What You Should Do Next

• Review the chargeback reason carefully

• Submit clear evidence before the deadline

• Upload delivery proof, invoices, or usage logs

• Respond promptly to avoid automatic loss

Fast action increases your chances of winning.

What Happens After You Respond

• The bank reviews both sides

• The chargeback status moves to under review

• A final decision is made in 30–90 days

Stripe will notify you of the outcome.

Impact on Your Account

• One chargeback usually has minimal impact

• Repeated chargebacks increase risk

• High chargeback rates may cause payout delays or reserves

Prevention is key to long-term account stability.

Stripe chargeback received means a payment has been challenged through the bank.
Respond quickly, submit strong evidence, and keep chargebacks low to protect your Stripe account.

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