Stripe Dispute Under Review Meaning

Stripe dispute under review means Stripe is currently reviewing a disputed payment after a customer has challenged a charge. At this stage, the dispute has been submitted and is being evaluated by the customer’s bank or card network.

The final decision has not been made yet.

What Happens During “Dispute Under Review”?

When a dispute is under review:

• The disputed amount is temporarily held from your Stripe balance

• The card issuer examines the customer’s claim

• Any evidence you submitted is reviewed

• Stripe acts as an intermediary between you and the bank

You cannot access the disputed funds until a decision is reached.

Why Does a Stripe Dispute Go Under Review?

A dispute moves to the review stage when:

• A customer formally files a chargeback

• You submit evidence to challenge the dispute

• The card network requests additional checks

This step ensures both sides are fairly evaluated.

How Long Does a Stripe Dispute Review Take?

Most reviews take 30 to 90 days, depending on:

• The card network involved

• The issuing bank’s response time

• The complexity of the case

Stripe does not control the final decision timeline.

Possible Outcomes After Review

After the review is complete:

• Dispute won: Funds are returned to your Stripe balance

• Dispute lost: Funds are permanently deducted

• Dispute fee: Usually charged regardless of outcome

Stripe notifies you once the review is finished.

Can You Speed Up the Review?

You cannot directly speed up the bank’s review, but you can:

• Submit complete and accurate evidence early

• Respond promptly to any Stripe requests

• Avoid missing deadlines

Strong evidence improves your chances of winning.

Impact on Your Stripe Account

One dispute under review usually does not cause major issues.
However, frequent disputes may lead to:

• Higher risk classification

• Reserves or payout delays

• Account restrictions in severe cases

Stripe dispute under review is a normal stage in the chargeback process.
As long as you respond properly and keep dispute rates low, your account can continue operating without long-term damage.

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