Stripe Additional Information Required Meaning
Stripe additional information required means Stripe needs more details or documents to review your account. Learn why it happens, what to submit, and how to fix it.
STRIPE
Chris Walker
12/21/20252 min read
Seeing Stripe additional information required can be frustrating, especially when payments or payouts are delayed. This message usually appears when Stripe needs more details to complete a review of your account.
In most cases, it is a routine request and can be resolved by submitting the correct information promptly.
What Does Stripe Additional Information Required Mean?
Stripe additional information required means Stripe needs extra details or documents to continue reviewing your account. This may happen during identity verification, business verification, or a risk review.
Until the requested information is provided, your account may have limited functionality.
Common Reasons Stripe Requests Additional Information
Stripe may ask for additional information for several reasons.
Incomplete or unclear documents
If uploaded files are blurry, cropped, or missing details.
Mismatch in account information
Differences between your Stripe account data and official records.
Unclear business activity
If Stripe cannot clearly understand what you sell or how you operate.
High risk or unusual activity
Sudden spikes in transactions or unusual payment patterns.
Regulatory or compliance requirements
Some regions require extra documentation by law.
Previous verification failure
If identity or business verification failed earlier.
What Kind of Information Does Stripe Usually Ask For?
Stripe may request different types of information depending on the issue.
Government issued identity documents
Business registration or tax documents
Proof of business address
Website or product screenshots
Explanation of your business model
Customer delivery or refund policies
The exact request will be shown in your Stripe dashboard or email.
What Happens While Additional Information Is Required?
While Stripe is waiting for additional information, you may experience the following.
Payouts paused or delayed
Payments limited or disabled
Funds held in your Stripe balance
Dashboard warnings or email notifications
These restrictions usually remain until the review is completed.
How to Resolve Stripe Additional Information Required
You can speed up resolution by following these steps.
Log in to your Stripe Dashboard
Read the request carefully
Upload clear and valid documents
Ensure all details match official records
Provide honest and detailed explanations
Respond as soon as possible
Avoid submitting unrelated or incorrect documents, as this can delay approval.
How Long Does Stripe Review Take After Submission?
Once you submit the requested information, Stripe usually completes the review within 1 to 5 business days.
More complex cases may take longer.
Can Ignoring This Message Cause Account Issues?
Yes. If you ignore the request or fail to provide the required information, Stripe may restrict, temporarily disable, or close your account.
Timely response is important to avoid further action.
When Should You Contact Stripe Support?
If you have submitted all requested information and see no update after 7 business days, contact Stripe support through your dashboard for assistance.
Stripe additional information required means Stripe needs more clarity before allowing full account access. It is usually a normal compliance step, not a penalty.
Provide accurate documents, respond quickly, and most accounts resolve this issue without long term problems.
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